Rainy H.

I usually do not leave negative reviews, but I'm absolutely sick over the Home Decorators Collection. I spent thousands of dollars on new vinyl plank flooring from Home Depot not to mention labor for the install. The flooring arrived and 20% of it was defective and could not be used. The top color part was flaking off on the edges and/ or the click locks were folded in and wouldn't secure together. Due to the difficulties I had trying to find flooring that looked good in a 1980's log cabin and Home Depot's over estimation on materials I had enough to install anyway. HUGE mistake! Three months after install the edges of the planks where flaking up and chipping. The planks were pulling apart and the clear coat was coming off. Home Depot said I had to contact Home Decorators Collection for the warranty claim. I filed a claim and they sent out one of their flooring inspectors who didn't even address the defective planks in his report. They claimed it was an install problem and would not cover any of the flooring. They didn't even mention the defective planks that were never installed. Long story short they informed me the product I purchased was discontinued (surprise surprise) and refused to cover any of it. They costed me thousands. Now I have to redo the whole house in a new product all over again. Home Decorators customer service was terrible their inspector was awful, and I got completely screwed. DO NOT RECOMMEND.
I'm attaching a couple photos for reference.