venessa p.

Went to home depot and looked at this gorgeous christmas tree. Got home and ordered one to be delivered. It was my FIRST XMAS TREE EVER. After 2 weeks of it being lit parts of the tree went out. I've emailed and called immediately and they offered to send another one.
Well as you guessed it it went out again. I called so much that i think i needed to be a representative.
I was told that since i used it for two weeks that they'll give me less than what i paid for it.
I've been sending photos of what the tree looks like on both occasions, calling, waiting for call backs that never happen - customer service only repeats what they've been told.
This is going to be my third year without my own christmas tree. So sad.
They don't care about the spirit and joy of christmas - it's only money theyre after and poor quality products!

Now they want to give me a gift card to only spend at home depot when I've only been to home depot once in 10 years to get a tree.

I don't trust their word, their service and integrity.
But I do know that it's only so long you can treat your customers this way.

They can quickly take your money but slow to give it back and you may not get the amount you paid for from the beginning.

I'm also a disabled military veteran who had to pay someone to bring the tree in and out both times. I'm out of money and this credit is a wash.

So disappointed. Do better!