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Rebecca N.

1
Level 1 Contributor

Contributor Level

Total Points
240

3 Reviews by Rebecca

  • Lands' End

7/12/23

Great selection of clothes and shoes at affordable prices. Sales are sooo good! The customer service is amazing. They actually have reps who answer the phone and are competent and knowledgeable.

Service
Value
Shipping
Returns
Quality
  • LaserShip

6/24/23

Seriously - they need to close up shop. They barely deliver to any addresses and the communication is awful. They caused me quite a bit of problems with my Nordstrom order.

Value
Shipping
Quality
  • Adore Me

1/14/23

I have been an Adore Me member for approximately 10 years. Customer service has never been great however it's become absent as of recently. I ordered items over a month ago which I never received. There was no rep to answer on the phone, my email was never responded to nor my social media message. I made the decision to cancel my membership today.

Service
Value
Shipping
Returns
Quality
Thumbnail of user destaw1
Desta W. – Adore Me Rep

Hello Rebecca,

Thank you for reviewing us!

We deeply apologize for the inconvenience caused by the difficulty in reaching our customer service. We have been faced with an unprecedented number of calls that has caused extended hold times.

Even so, we always do our best to reply to and assist all of our customers in a timely manner. Don't worry, it's our constant goal to further improve all areas of our services, which includes customers service response time.

After taking a look into your account to gain some further insight into how we may assist you at this time, we could see that you have already been contacted by our customer care representatives and you were provided with a resolution for your concerns.

Please let us know if there is anything further we may do to help! Our customer service is available to answer any questions you may have.

Best regards,

help@adoreme.com

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