Rich A.

I used to have T Mobiles $15/month plan and it worked flawlessly. I was eligible for Lifeline so decided to switch to QLink. Apparently QLink uses T-Mobiles towers so I thought service would be the same. Not even close. I'm using the same phone I did on T-Mobile (Samsung Galaxy 20 FE).

On T-Mobile my data was consistent and I had a signal everywhere I went. Now on QLink it's a nightmare. My phone signal drops ALL THE TIME. Yesterday I was at the dentist and I had no data or phone service--even when I got back home where I'm %100 sure I should have service. I had to reboot my phone and then it showed service again.

I just don't understand why if both companies use T-Mobile towers why my experience is so horrible with Q-Link. I appreciate the Lifeline program but the service is simply too unreliable. Can someone explain to me why when using the exact same phone on the exact same network results in such different outcomes?

UPDATE: So it seems like QLink automatically enrolls customers in the Broadband Benefit which offers $50 off your broadband bill. So Q-Link offered 'unlimited data' which I can never use anyway and they get 50 bucks from the government. Just so you know you can switch that benefit to your computer broadband supplier. I switched the benefit to my home internet and now get $50 off my bill. Much better than useless phone data that never works!

I've been shopping with them even before they changed their name to DoggieFood.com I liked the fact that they were a smaller business, and their deals/prices were the best by far. Over the years I had two instances where they didn't ship an item, once I emailed them they fixed it right away. Tony, the owner, seemed like a nice guy too. I really am sad, and quite stunned that they're gone. Especially the way it seems they did it, like a thief in the night--just disappearing. No explanations or goodbyes on their facebook/twitter accounts--nothing. Now I'm left with two other large dog food retailers online but they're WAY more expensive than doggiefood was. It's a shame. :(