My wife and I went into Lowe's to purchase a washer and dryer set. The ONE PERSON that was working in that department had a line of 12 people. Every person working at Lowe's just walked by like they didn't see this poor guy struggling to help anyone. Not a single other worker came over to assist. When we were finally able to get some service, the lady was super rude and acted like we were ruining her day because we needed help.
We got the washer and dryer ordered and setup delivery. On the day of delivery, nobody ever showed up. When my wife called Lowe's to ask what was going on, the person on the phone told us that they were a third pary delivery service and they couldn't give us any assistance. We had the confirmation with the date and arrival window. When the lady on the phone finally was able to look up our info, she then told us that the delivery would be the next day. She was very adament that this was the delivery service's fault and not Lowe's.
The next day, the delivery was supposed to take place from 1-4PM. At 12:02 they rang our doorbell. I wasn't home at that time because people have jobs and my wife and I BOTH took off Monday to be home for the original delivery. I had to take ANOTHER day off so that I could be home the following day. When I pulled into my driveway at 12:36PM, still 24 minutes before they were supposed to deliver my washer and dryer, the Lowe's delivery service was packing everything away and was about to leave because nobody was home for delivery. Again, they weren't even supposed to be there yet, but they were more than ready to say "screw this house" and leave without delivering our washer and dryer.
Lowe's has been absolutely terrible lately. I also tried to buy a grill at Lowe's last week. I'll spare you the whole story. Bottom line is... I still have no grill. In the future, I'll be going to Home Depot.