I belong to the Sadie club. Ordered my flood prevention inspection. Tony, the technician, did a good job. He flushed the WH, then called his manager who said I needed a new water heater, over $3000. Typical salesman who tries to get every penny he can. I had already been burned by Goettl for a new A/C, heating system, 18k. Passed on the WH, mine is working fine. Went to Lowe's, priced same WH, installation, $1200. Don't buy from Goettl, call Lowe's, much better pricing.