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RJ B.

Contributor Level

Total Points
80

1 Review by RJ

  • vidaXL US

5/25/23

I ordered a console table. The product was supposed to be polished, painted, and lacquered. It was none of those things. The wood is rough to the touch and looked nothing like the advertised piece I wanted. The bottom shelf was completely broken as well. I am including a photo of the advertised piece, a photo of the piece I received and a photo of the cracked piece.

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Axel R. – vidaXL US Rep

Dear RJ B.

Thank you for your review.

As per the description on the website this product is made of solid reclaimed wood that has been sourced from joists, floors and support beams from old buildings being demolished, and can consist of different types of wood like pine, teak, beech, oak, cedar, mango wood, acacia, etc. The wood has also been polished, painted and lacquered.

I sent you an email hoping that I will be able to offer you a good resolution.

Have a lovely day!

Regards,
VidaXL Customer Service

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