The negative reviews posted here sound right - my experience was the same. I suspect the positive reviews are not real. Paid $5000 and got nothing, not even a simple template website. The good reviews you read are surely put up by the company themselves, they use very aggressive SEO to bring up lots of google results and mislead potential clients. Rule 1 - choose a web designer that is IN YOUR STATE - so that you can use them more easily. Even better in your County, much easier to bring a suit. Rule 2 - Pay nothing up front - the predators always make big promises to get the cash - then you'll get nothing. You will be disappointed if you use this company.