Roxie V.

I bought a Jerdon Lighted Makeup Mirror on the Bed Bath Beyond website and within months it stopped working. I called the BBB customer service line and was sent a downloadable free Fedex return label and a refund on my credit card for the electrician's fee. After mailing the mirror back to BBB and finding out it had been received, I didn't see a refund. I called customer service and was told to wait a full 5 business days for the refund. Several days later, I received a delivery - it was the original non-working mirror! No letter or other documents in the box except for the note I enclosed when I sent to BBB. I called customer service, and now I'm told that I wouldn't be receiving a refund nor credit because the purchase was made more than 90 days ago. This AFTER I was assured that I was receiving a credit in full so I could purchase a new mirror. I spent A LOT of money over many years at BBB. I see why they're going out of business - many stores have already closed! The customer service is terrible and inconsistent. I won't be buying anything else from the company.

Too long of a story, but I will tell you that the fraudulent vendor highsity.com sold me a product with false advertising and bait & switch tactics, and I disputed the charge with paypal; paypal's final resolution, after many months of waiting, is for me to send back the fake item to China (with me paying for international shipping), and then they want proof it was received by hghsity.com - from what I understand, highsity.com doesn't have a legitimate address! So, if I was stupid enough to send it back, how do I know if it's received by the right seller, and how do I get proof it was received? (photos of 5" toy model of a VW model and the advertised cooler I was expecting.

Being a native downstate New Yorker and highly skeptical, I'm surprised I got scammed, too! I ordered a VW Bus Cooler as a gift for my best friend, and they received a 5" metal model. To make matters worse, there was no packing slip or note stating who sent it or where it came from. When I finally spoke to my friend and sorted out that she had indeed received a package, thought not a cooler as advertised, I disputed the purchase with paypal.com and the paypal credit card company. It took an "investigation" that lasted months and they gave me such a hard time, finally "resolving" the dispute by telling me the charge would be permanently reversed if I send the VW Bus model back to China! I told them "hell no" and cancelled my paypal.com and paypal credit card accounts. So, in reality, I'm not out any money, just time and aggravation. On the other hand, my friend who was the gift recipient of the VW Bus, and I have been laughing ever since. So maybe it was worth the trouble. AND this American consumer won against Highsity, a Chinese scammer of high proportion!