ROBIN L.

Best customer service ever!
I went to American Parts Equipment Supply, Inc. in Germantown, WI to look at pellet grills with my husband. I was not ready for this purchase. But after the amazing customer service from Josh, I was onboard. They were so knowledgeable, answered every question, & didn't try to sell us more than we actually needed. I highly recommend this company to anyone looking to purchase a new grill or transition to a pellet grill. Stay small and shop local!

My Labrador has an ear hematoma. I ordered the No Flap Ear Wrap, per my vets recommendation. I paid for priority shipping, which the website stated that I should receive it in 2 to 4 days. I received it 7 days later. In addition, I contacted their customer service when it didn't arrive as promised (and paid additionally for) and still no response 11 days later... The product itself is very good. However, my review is based on the non-existent customer service and not getting what you paid for with additional shipping cost options.