Rouzier C.

We bought a high-top table in September 2023 with a $149 warranty package; after six months, we contacted Bo's Discount Furniture Customer Service regarding the top of the table fading/discoloring; after two attempts, and did not show up for a scheduled appointment, the technician finally came to the house, took three pictures, and left in less than 2 minutes, without giving me a feedback of what is the next step. After two weeks, I contacted customer service, and the rep started reading a company script without reviewing our account to see if we had purchased the warranty. After several attempts to contact a manager on the phone, he finally realized we had bought the $149 warranty. He referred me to file a claim with Guardian Protection Products Inc. After filing a claim with Guardian, the pictures, below are Guardian Protection Respond. Ticket ******* " We are providing you with the terms and conditons for your 5-Year E1PB-******* Guardian Residental Furniture Plan you purchased from BOB'S DISCOUNT FURNITURE for $149.99. Your plan was actvated on 2023-09-29, will expire on 2028-09-29, and will provide up to $1299.02 in coverage for your new furniture. The furniture items that are covered under this Plan are those listed on the receipt you received at thetme of purchase of this Plan. Your Plan is atached to this leter. Please read it carefully as it provides the specific details of your coverage. In the event a covered stain or damage occurs, please report the incident to Guardian within 30 days using the toll-free customer service number found on your Plan. While you don't need to know your Plan registration number to file a service request, having the following items handy will help expedite the service request process: a copy of your Plan documents, your itemized receipt, photos of the affected area(s), details on what caused the damage – including when the damage occurred. Under the terms of your Plan, Guardian may provide professional cleaning or repair services through our nationwide network of skilled third-party technicians. Ultemately, if the covered item cannot be cleaned or repaired, we'll replace it as outlined in the Plan. Thank you for your business. We look forward to providing you with the highest levels of service. On 26 March 2024, we contacted Bob's Customer Care at *******284, selected option 3, then option 1. They referred us back to Guardian because they said, "We will not replace or repair the table-top.If I told them in the first place the stain or finish fading in the first place the stain happened by accident, they would repair it." Bob's Discount is the worst, and their warranty is straight fraud.