sally r.

Never use this service - terribly overpriced, 3rd party contractor FLO FORM is so unprofessional and neither Costco.ca Installation nor FLOFORM provide customer service, only interested in making money and doing what is best for them. Had to pay full price - Over $17,000 upfront, not itemized price list provided so when required refund, they can give you whatever they see fit and you have no idea. I hate my bathroom countertop (has black splotches throughout, sample did not and was not apprised that it might) and backsplash chosen by professional consultant does not match counterop. No communication with either, really horrible experience, would not recommend to anyone. Could have done it for thousands cheaper but sucked in by Costco's reputation for standing behind their products and the fact that they provided plumbing and backsplash removal/instalation while would have had to get separate. Just Cambria/Handstone purchase would have been over $3,000 less going the other way.

My friend was feeling down so I thought I'd send her some bright flowers to cheer her up. What I chose and what she received are not even in the same class. I order a Birthday designer Collection I boquet - roses, mums, daisies, mini carnations, fresia and greens. What she received, 4 carnations and some cheap looking flowers that I can buy at Safeway for $9. I was embarassed by the cheap bouquet. While I understand that substitues are sometimes required, this was not even close to being anything like what I ordered. Buyer beware. Contacted them, they offered me a discount on my next order. Like I would EVER use their business again - NOT!

I was looking at ordering a ring through Jeulia and checking things out, and noticed on the website a link saying sign up to get 20% off your first order, so I signed up and then they sent to my email another coupon for $10 US off my first order. I then tried to order the ring using all these coupon but the site would not let me enter more than one. I then wrote customer service about it and why I couldnt order using all the coupon codes they sent me for my first order and the response I received was that once I placed the order I was to call customer service and they would apply the codes and refund the monies to my credit card. So I did this, only to be told by customer service that only one code could be used per order. It does not say this anywhere on the site and if this was the case why do they send out so many with off your first order. At that time, I told them to cancel my order, but apparently it has already shipping and could not be cancelled, even though I called customer service within hours of placing my order online. I told the lady at that time that I would be returning the ring. It also took 25 days to arrive, not the 5-7 quoted and it came from China. Their customer service phone number is for China but the website states California. The ring I received was very cheap looking and I would have returned it regardless of all the original mess. Stay away from this company. Spend your money locally