Had a horrible experience with this company. Stay clear.
1) It is impossible to speak with a manager or supervisor. Their response to you will always be, "they cannot transfer you to anyone at this time."
2) They do not send out shipping confirmation or tracking. I had a package stolen partly due to the fact I had no idea I needed to be home or make arrangements on that day.
3) When I tried to resolve this issue, after not being able to talk to anyone besides the first receptionist that answered, someone wrote me saying "we're not liable for anything that says it was delivered." That was that.
Stay away if you don't want issues. Pay the extra little bit for professionals to do your shirt. That way, if there is an issue, it will easily be resolved.
- Frustrated.