• ooShirts

ooShirts

Overview

ooShirts has a rating of 3.38 stars from 103 reviews, indicating that most customers are generally satisfied with their purchases. ooShirts ranks 89th among T Shirts sites.

  • Service
    28
  • Value
    25
  • Shipping
    26
  • Returns
    21
  • Quality
    22
Positive reviews (last 12 months): 100%
Positive
15
Neutral
0
Negative
0
2
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Customer service is extremely bad and people who work there just don't seem to care.
How would you rate ooShirts?
Top Positive Review

“Amazing birthday presents”

Bradley A.
2/6/24

All the gift items we ordered for our son's birthday arrived in perfect condition. The packaging is also very cute. He will definitely love them. Thanks.

Top Critical Review

“Worst experience and customer service”

M. T.
7/10/21

Unfortunately the company went down hill from couple years ago when I ordered from them. The website order was simple and they took the money right away and then the problems started. The phone number is always on out of office. No email replies, had to track them through FB messenger and even that was hit or Miss. I had to file a claim with my credit card company because ooshirts was not responding. They finally cancelled my order but never again I will order from them. Be aware and do not order from them

Reviews (103)

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Reviews that mention popular keywords

customer service (29)
Thumbnail of user bradleya159
1 review
0 helpful votes
February 6th, 2024
Verified purchase

All the gift items we ordered for our son's birthday arrived in perfect condition. The packaging is also very cute. He will definitely love them. Thanks.

Thumbnail of user mt446
1 review
2 helpful votes
July 10th, 2021
Verified purchase

Unfortunately the company went down hill from couple years ago when I ordered from them. The website order was simple and they took the money right away and then the problems started. The phone number is always on out of office. No email replies, had to track them through FB messenger and even that was hit or Miss. I had to file a claim with my credit card company because ooshirts was not responding. They finally cancelled my order but never again I will order from them.
Be aware and do not order from them

Products used:
Shirts

Service
Value
Shipping
Returns
Quality
Thumbnail of user leonardg247
1 review
0 helpful votes
January 27th, 2024
Verified purchase

Very helpful and knowledgeable customer service. They helped me design the perfect shirts that turned out amazing and also arrived on time. Thank you.

Thumbnail of user gabriele140
1 review
4 helpful votes
July 12th, 2022
Verified purchase

Paid for rush for a $1000 order. Here I am on guaranteed delivery day being told order is still in production. What the hell am I supposed to tell the members of my club at our convention which starts in two days? This company is not trustworthy. STAY AWAY!

Tip for consumers:
STAY AWAY!!

Service
Value
Shipping
Returns
Quality
Thumbnail of user kathleend1730
1 review
0 helpful votes
March 4th, 2024
Verified purchase

Top-notch customer service, very responsive and knowledgeable. Excellent quality shirts, quick delivery and most competitive pricing. Thank you.

Thumbnail of user paulam1811
1 review
0 helpful votes
February 27th, 2024
Verified purchase

My son's ice hockey tees came out excellent. Delivery was on time and the price was more than affordable. Very pleased with my overall experience.

Thumbnail of user vincentm788
1 review
0 helpful votes
February 7th, 2024
Verified purchase

Excellent customer service. They literally resolved the issue with my order within minutes and made sure I was totally satisfied with the outcome. Thank you.

Thumbnail of user janicel907
1 review
0 helpful votes
February 8th, 2024
Verified purchase

I ordered shirts for my son's baseball team and they were perfect. Very nice product indeed, and delivered on time. Fairly priced too.

Thumbnail of user herbertw131
1 review
0 helpful votes
February 14th, 2024
Verified purchase

Great website for custom tees and hoodies. Impressive clipart and fonts collection to create amazing designs. Highly recommend OOshirts.

Thumbnail of user lorir1045
1 review
0 helpful votes
March 24th, 2024
Verified purchase

Very helpful customer service. They went above and beyond to help me with my specific requirements. Pleased with my purchase. Thank you!

Thumbnail of user monicam1342
1 review
0 helpful votes
February 10th, 2024
Verified purchase

The best shirt I ordered from these guys lasted for over 8 years. It was one of my favorites until I worn it out. So I reordered the same design and it came out even better. Great job guys, you are getting better with time.

Thumbnail of user nathanr601
1 review
0 helpful votes
February 9th, 2024
Verified purchase

Beautiful shirts delivered within 10 days of order. I couldn't be happier with the results. Overall, extremely pleased with my order and will continue to use OOshirts.

Thumbnail of user terryd995
1 review
0 helpful votes
January 31st, 2024
Verified purchase

Thanks to the customer service at ooshirts, especially, Susan, David and Mike. You are doing a great job. Always a pleasure to do business with.

Thumbnail of user anah348
1 review
0 helpful votes
February 2nd, 2024
Verified purchase

Very helpful and courteous customer support team provided step by step instructions to make the most out of my order. I am very happy with my experience and will use them again.

Thumbnail of user ednaw115
1 review
0 helpful votes
February 7th, 2024
Verified purchase

I always use OOshirts for custom tees and gifts because ordering is really easy with them and delivery is always on time. I can recommend.

Thumbnail of user bonniej349
1 review
0 helpful votes
February 16th, 2024
Verified purchase

Received my shirts within ten days of ordering. Also customer support team was super nice and knowledgeable. I'd definitely recommend OOshirts.

Thumbnail of user peterd2353
1 review
0 helpful votes
March 2nd, 2024
Verified purchase

These guys take challenges head-on and make sure their customers always get the best solutions possible.

Thumbnail of user pame146
1 review
0 helpful votes
December 21st, 2021

This Company should be shut down for cheap bad workmanship products that are over priced. Ordered a personalized throw and the lettering was wrong. They sent and charged me for two throws when I only ordered one. Sent the throws back the very next day. Got no response when calling the help line and no response when emailing. $98.98 down the drain.

Tip for consumers:
Do not order anything from this company.

Products used:
I returned the product

Service
Value
Shipping
Returns
Quality
Thumbnail of user johng5212
1 review
1 helpful vote
July 22nd, 2022
Verified purchase

I had designed and ordered shirts for an upcoming river cruise. When I sent the order I immediately noticed I had made a mistake and ordered 2 size small and 5 size large. I needed 1 small and 6 large.

I called the help line within fifteen minutes and was connected with a young lady who's first language did not seem to be English. To make a long story short she indicated the order could not be changed after submitted. I questioned her, regarding adjusting sizes not design on design approval. We could not communicate.
I then sent an email explaining my dilemma to the "help" desk. I received an email indicating nothing could be changed at this time.
However when the proof was sent for approval I could maybe make a change.
I received the email for the proof ( which indicated it was auto approved) and within a half hour emailed my issue regarding adjusting sizes. In response they indicated they had my request and initiated a new email.
Today ( about a week after submitting) I received the shirts one incorrect size so our party of 11 will have 10 people in shirts of the correct size and one will look like a sausage, because they needed a large and received a small.
Disappointed… since I made the issue known immediately and followed up with emails…

Tip for consumers:
Make sure sizes are correct when entering and do not expect a proof for review

Products used:
All except one of the eleven shirts ordered

Service
Value
Shipping
Returns
Quality
Thumbnail of user nates86
1 review
11 helpful votes
July 5th, 2020

We buy all of our shirts for our staff and employees in bulk from these guys. Way cheaper then custom ink and the quality is still there. Have ordered hundreds to thousands of shirts and have always been satisfied.

Thumbnail of user samg34
1 review
3 helpful votes
June 27th, 2013

Had a horrible experience with this company. Stay clear.

1) It is impossible to speak with a manager or supervisor. Their response to you will always be, "they cannot transfer you to anyone at this time."

2) They do not send out shipping confirmation or tracking. I had a package stolen partly due to the fact I had no idea I needed to be home or make arrangements on that day.

3) When I tried to resolve this issue, after not being able to talk to anyone besides the first receptionist that answered, someone wrote me saying "we're not liable for anything that says it was delivered." That was that.

Stay away if you don't want issues. Pay the extra little bit for professionals to do your shirt. That way, if there is an issue, it will easily be resolved.

- Frustrated.

Thumbnail of user shellyi1
1 review
13 helpful votes
August 4th, 2017

I was hesitant to order from this company based on the reviews I read. However, not one of the negative experiences shared by others was what I experienced at all. I received immediate responses to email questions and I received the shirts exactly 7 days after placing my order! The shirts and the artwork was exactly as designed and arrived folded nicely. I ordered 25 shirts for a family reunion in various including youth, ladies and mens. The description on the ladies Bella tank described the shirt as a tighter fit, but the material has a nice stretch to it. I am very pleased with this company and will definitely order again! They beat the prices of local printers in my area by hundreds of dollars! The only negative comments I might agree with are the telephone number, but I only tried to place a call after hours. But again, the company was very responsive to email. A+ company!

Thumbnail of user angelav25
1 review
0 helpful votes
May 26th, 2016

I ordered 50 T-shirts for our family reunion. The electronic notifications, tracking and customer service was Tier 1. Excellent. However call volumes were high but you are provided an estimate wait time and alternative options for contacting a CSR. I was able to communicate very well via phone and email.

When I received my initial order, I noticed a production flaw and immediately contacted ooShirts. A representative contacted me the very next day and worked diligently to correct my order. I was 100% pleased with the 2nd order that was processed with no additional charge. The production and delivery turn around was quick. My contact was Jasmine who was the ultimate professional.

I admit that I read all of the negative reviews before ordering but based on the cost and the time that I allowed between ordering and the event, I calculated this would be worth the try. I was shocked that I received this quality of customer care because the reviews were so bad. However, my experience was very positive one, although not perfect but the ultimate result was perfect!
My t-shirt order included colored shirts with a wide range of sizes and I literally paid 50% less than I would have paid with a similar competitor for the same products. I did my homework.

I'm very pleased with my decision to use ooShirts for our family reunion picnic event and plan to use them again.

Thumbnail of user nancyw761
1 review
15 helpful votes
July 7th, 2020

I ordered a custom facemask back at the end of April and was supposed to receive it in about 6 weeks. Here it is July and still no item. I tried calling and emailing and no response. I have filed a dispute with my bank to receive my money back. Normally I would just forget it since it is a 20.00 item but for a company to take advantage of people during this pandemic really makes me mad. STAY AWAY STAY AWAY FROM THESE SCAMMERS.

Thumbnail of user lawrencet119
1 review
3 helpful votes
June 7th, 2021

Terrible customer service. Ordered from this company twice and both orders were weeks late. The only remedy they offered was a silly coupon or filing a "claim" - whatever that meant. There is a reason they are so cheap. They saved money on taking care of their customers by jobbing out phone calls and chats to some overseas operation that has no real power to fix anything. Buyer beware.

Service
Shipping
Returns

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From the business

ooShirts is the leader in affordable custom t-shirt printing. Connect and express yourself, one design at a time.

Company Representative

Thumbnail of user justino39
Daniel W.

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