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I would leave zero stars if possible. My trip overseas was cancelled and when I tried to cancel my ticket, no one wanted to call me back, the website wanted to take half of my money in fees and I had purchased the travel insurance that stated I would receive a refund if I need to cancel, which is not what the experience is seeming like. I will never use this service again.
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This is a ticket booking service, they just gave me a good deal on a plane ticket. Lesson learned.
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