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Specifically what do the following charges cover?
12/27/2023 $2,043.80
12/27/2023 $. 518.00
I understand you'd like to receive another $1,059.00 to do your job and you won't even guarantee that that will be your final charge.
Do you begin to understand how ridiculous your process actually is?
Please tell me specifically why you are not honoring any of my original charges, which amount to $2,561.80/2= $1280.90 for the flight to Milan for four passengers.
Include specific breakdown
You really want me to pay $1280.90 & $1,059.00= $2339.90 to get to Milan on the day before I originally scheduled.
A recap, I purchased tickets for September 4th with a 4.5 hour layover on December 27th.
On Jan 17th, I received an email from you regarding a schedule change. The layover was highlighted in YELLOW. It had now changed to 1.5 hours, again fine. I accepted that change.
On the 18th when I received a confirmation from you where the dates had been changed as well, from Sept. 4/5 to Sept 5/6, I began calling your organization. I have called every day since. Today is January 24th. I can travel Sept 3/4, but not 5/6. It will cause about 1000 additional problems.
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Dear Susan,
Thank you for sharing your review with us. We appreciate the time and effort you took to provide your feedback.
Upon review, the total cost of your booking was $2043.80, which included the ticket price of $1844 for four passengers (at $461 per passenger) and a $199.80 support bundle. An additional charge of $518 was applied for pre-seating on your originally scheduled flight, which is non-refundable and non-transferable.
Please note that pre-seating is optional. Passengers who prefer not to pay extra for pre-seating can opt to have their seats assigned during airport check-in, subject to availability. However, if you have specific seating preferences, pre-booking your seats can be advantageous.
We acknowledge that Scandinavian Airlines has made changes to your booking. As you have already accepted these changes, any further modifications to the booking will be governed by the airline’s policies. Please know that we are here to help with your request, while also respecting the policies set by the airline, which are associated to your ticket.
Sincerely Yours,
HOP2 Team