Scott R.

I'm ready to buy their WS-5000, I think it's close to the most expensive station that they make. The problem is I've written them multiple times and they won't respond. First I contacted their support, that was a week or two ago, no response. Then I created a ticket within the support area, still no response. There are a couple of issues here. One, there's a pretty good storm headed my way that I would like to buy a weather station in time to measure it for. And 2, I have mounting requirements (I'd like to know if I can mount it to a fence post, and if so what do I need to purchase to do so). The station itself gets great reviews. Their total and complete lack of response after I've contacted them multiple times gets them 1 star.

It seems like I just finished my last negative review and was honestly hoping to leave a positive one with the delivery of a new guitar due today. Well although I verified that my shipping address was correct in their system, in fact they just delivered another guitar here a few weeks ago. This time for some odd reason they shipped it to an address that I haven't lived in for the better part of a decade. Not only that, but I checked inventory at the two locations closest to me (within 5 miles of my house). It was in stock at both stores so I ordered it from one of them. This was the San Francisco Bay Area. But they shipped it from Kansas. What the heck? So I went down the customer service rabbit hole again. He finally said that ups would pick up and he would get back to me in a few days. A few days? I know it takes about 10 minutes to get ups to confirm a pickup. So yet once again their customer service was a total failure.