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Serbanescu C.

Contributor Level

Total Points
160

2 Reviews by Serbanescu

  • Vidaxl.co.uk

3/30/24

I bought a 4 piece floating shelf from them. It arrived full of dust and grime, like it sat in the back of the warehouse for 5 years, and it was also broken, so it ended up in the bin. Contacted support, and they offered a 4£ partial refund instead of the original 50£ i paid. What a joke of a company.

Service
Value
Shipping
Returns
Quality
DPD
  • DPD

12/3/23

I would give -5 stars if possible.
Last 5 dpd attempts to deliver were miss-deliveries, where the driver is in another vilage, takes a random house picture and says" we're sorry we've missed you". Today's story, after they failed to deliver yesterday, on a paid "Next day delivery" order, goes like this: same driver that failed to deliver my parcel yesterday, called me at the end of my time slot, and says " my gps took me to another street, what's your postcode? " After i gave him my postcode, he says he'll be there in 10 minutes. After 2 hours, and 7 unanswered calles, he calles me back and says he will deliver my parcel tomorrow, because he is in another village and will not go back. What.the.f?

I live on the high street, impossible for my address not to be indexed by google maps.

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