I ordered two wall mounted sun shades and both were faulty. I asked for a replacement and yet again they are both faulty and now they won't give me my money back. It looked like one of the replacements had already been returned to the company as when I received it the screws were all over the inside of the box. I have lost my patience and now going through Barclaycard. The company is outrageous and like others have said, there are so many dealing with your emails they haven't got a clue. All I will say is AVOID THIS COMPANY LIKE THE PLAGUE.