SHERYCE U.

My experience was so good I didn't take pictures so I'll be back and update this later. I've searched for months for some down home soul shaking soul food. The place is packed with good people, fun, food, laughter and family. I had the opportunity to talk to the kitchen staff and thank them for putting their heart and soul into the meals they serve. It is well worth the wait and if you aren't careful you'll be at the bottom of the plate. Y'all's is so delicious & I was satisfied, I couldn't believe how affordable the meal was so I continued to order more food and drinks. The bar tender was super nice & made great recommendations, the hostess was friendly and the servers are attentive. Just go to Y'all's y'all.

You can't charge resort fee's at an Air B&B/ run down apartment building. The closet doors are falling off the siding is missing, some of the units have outdated appliances. There is no air in the lobby, the pool is closed the bar is closed, the beach bar & grill are also closed, there is no house keeping if your stay is less than 3 days & you are offered services on the 4th day. You can only have 3 beach towels for a week. There is a stench of mold, trash and disappointment lingering. The walls are dirty, the couch in our room is stained. There's a circuit breaker on the wall. The room has poor lighting just imagine two nightlights. I just can't stop looking around. I'm in total disbelief. As a consumer I feel as if I was hoodwinked. The balcony is pealing & the space is super small but it has two chairs and a table. The kitchenette has updated stainless steel appliances. The bright side is the view & the beach is a few feet from the hotel. The guest are friendly we bonded over our disbelief in price and ambiance. Update your website please. This is a 1 star hotel that has the audacity to charge a resort fee. No one responds to emails or calls. Do better ESJ towers at least offer complimentary non alcoholic tropical drinks when your guests arrive to compensate for the lies. 4 more days in paradise. I think I'll just sleep on the beach that's what I came for anyway funny not funny they put a pad lock on the entrance to the beach just after 7 so your room key doesn't work. So you have to walk around the beach to find an exit to the then walk back to your hotel. We got stuck on the elevator after pressing the service button, knocking on the elevator and calling for help the guy had to prey it open because no one came. There's video evidence of this. My daughter and I were so afraid if this guy hadn't been there who knows if we would have gotten off because apparently there's no night staff. I wish I was making this up if you want trouble in paradise stay here. They told me they credited me back the resort fee's over $280, then my daughter checked in a day later they said we are charging a resort fee plus upgrade plus incidental's. I showed the lady my statement and that they never gave me money back and she said ok we'll just charge $100 instead of an extra 330 you're lucky. Give me my money back please. They refused to allow me to cancel my stay saying I would be charged anyway. Senorita Cruz told me to be happy because I'm on better floor with updates.

My brother passed away unexpectedly and my sister is getting married within a few weeks of each other. I purchased the tickets at the same time. Try to deal with all of the emotions & having a face full of tears, I was a numb, heartbroken & dejected. I mistakenly swapped AM/PM departure times for the flights. Headed to the airport for my brothers funeral I was made aware that i missed the flight and would need to contact Expedia to get on the next pm flight by the airline who was more than willing to assist me. Expedia refused to help me with the change. So i was able to say my final goodbye's to my older brother. May he rest in peace. Feeling helpless, Expedia added additional stress and trauma while grieving. Once again after contacting the airline, I called Expedia. A week prior to the wedding to explain the AM & PM mix up and was told this is our P&P(policy & procedure) we can't do anything. I never yelled or got upset at any of the reps. I simply asked if they would show a little mercy and try to assist as American Airlines said again it's no issue we have a 7am flight just call Expedia and they can change it for you. After 30 minutes pleading with different levels of service reps resulting in no help. My friend called booking.com who is attending the wedding and they changed her flight in minutes on a basic economy no insurance no change ticket as she explained I gave her incorrect info due to the aforementioned events. I'm speaking to Expedia rep's who are telling me to contact the airline- i let them know the airline can help but, I had to go through the site first so it looks like I'll miss both because Expedia only cares about their policy. I was asked to cancel the flight request for a refund wait for the refund then book the correct flight with no consideration to time, cost, or availability by a rep. Vs. Them just changing the flight with an internal credit that they truly didn't have to issue if they would just change the flight. It is my personal opinion that individuals within organizations with limited power should contain a certain measure of grace to provide to others. This flight and ability to change it was / is there but the individuals were unwilling to assist. (Kath is the name of the supervisor). We have all lost a family member and have had weddings to attend as well as made a small error. The issue here is are you willing to do what's right and help another person & explain what you did was for the right reasons or are we so afraid of our employer who will replace us in a heart beat that we can't show kindness to the people that help us earn a salary.