Shirley H.

I was on a hotel website and thought I was making a reservation directly with the hotel itself. Bookaroom.com had imbedded itself into their website. I never saw their name nor was there ever any indication that a service of any kind actually took my reservation. I checked my bank on-line and found the $ for the reservation was immediately taken from my account PLUS a $368 booking fee. I called them and reached a woman working from her home. She told me the entire amount of hotel cost + bookaroom.com fee was non-refundable. This info was not disclosed during my booking process on-line. She did not have a manager who I could talk to. She did not have a company or address. There was no recourse. She absolutely did not care! Very matter of fact... no customer service skills whatsoever. The manager of the hotel had never heard of them. SCAM! I lost $1,500 b/c I had to cancel my trip due to covid. Unbelievable!