You can not trust Trustpilot reviews, as they block accounts that give bad reviews. When you contact their integrity team(that's an oxymoron) The fail to respond, or say give proof of review, but fail to tell you what review caused the issue. For over two weeks i asked why was account blocked and what review caused issue. Here is their response
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Raminta (Trustpilot)
Dec 27,2021, 12:03 GMT+1
Hi,
Thanks for your email.
In order to protect our platform, we unfortunately can't give you specific details about why your reviews were removed and your profile blocked. However, you can read more about how our software works in our support article "Trustpilot's fraud detection software". Note that we look at a range of indicators and never remove a review based on one parameter alone.
We consider this case closed and won't be reassessing our decision.
We appreciate your understanding."
As you can see they don't care and have no integrity.
Therefore all I can say is their reviews are biased and they must be removing negative reviews.