Gary S.

I bought some sneakers from GOAT, the carrier they used, Returnmates is the name, left them in the lobby on top of some locked lockers and now the box package is gone! I reached out to GOAT and they told me that because the carrier left a pic of them in a lobby that they were delivered and there is nothing they can do to help me. I told them that when I ordered I put an apartment, and that the Lobby of my building is NOT my address. They are unreasonable and wrong. If they would have used usps, FED X, ups, they would have put it inside the lockers instead of on top of them, or they would have delivered it to my door. Another thing is they told me next time make sure to look out for the package. Problem is they never told me the package was shipped until it was too late. In fact, I received a delivery confirmation email (around 10:30 a.m.) before I reviewed the email telling me it was shipped (after 12 noon). So they sent me the package shipped email literacy after the delivery. I couldn't look our for it. I won't be shopping with them anymore. I can't risk my money being stolen from me.