sonal G.

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Horrible customer service. First of all we got a size a slight bit small so wanted to exchange for a bigger size. These shoe were not worn and just tried on. The shoes were not even dirty. When we tried to return the shoes for a bigger size, they wouldn't give us back the total amount of money and still excluded shipping payment from this amount. We said that it was okay and proceeded to return the shoes however GOAT would not accept the return saying the shoes were worn and dirty. We talked to someone in customer service and would not try to fix the problem at all and would make us pay foe the shipping back from GOAT to our house since they wouldn't accept our return accept! This is absolutely crazy and ended up losing double the price I payed for the shoes! The co.pany policy is insane and the customer service had no empathy or friendliness to try and solve the problem.