Sophie K.

Awful awful awful!

Everything that they could have done wrong they did. I did the quote over the phone and the girl I spoke to put down everything incorrectly. Customer service were raising their voice every time I called them to explain the situation. And another 2 times they said someone else will call me on the same day and no-one did. We had already heard bad reviews about them but didn't believe them until we did it ourselves...

Absolutely awful. Never use them - just go directly to the air carrier's website and book there for way less money! I confirmed I didn't want insurance and after I saw the amount I was paying and entered my card details, they gave another pop up just to catch you off guard - ended up paying way more than if I had booked directly on the air carrier's website. Awful customer service too. Never booking through them again.