I made a reservation to pick up a cargo van 9:00 in the morning one town over from where I live. The night before, I get a check in email, and the van pickup was now very far away, and close to noon. That kind of late start was unacceptable, and when I have limited mileage, I refuse to drive that far to pick the van up. I had to cancel the reservation, and that left me high and dry. I initially made my rental with U-Haul, and U-Haul sent me to get a rent a wreck at the last minute. I will never ever even consider using U-Haul in the future.