Stephen H.

Just really poor customer service. Placed an order because their site promised delivery within a needed time for a birthday present. They did not provide any email updates at all until the day the shoes were to have been delivered. In that sole communication, they changed the delivery date. Prior to that, there was no shipping confirmation. Nothing at all. I reached out to ColeHaan and got a canned response. In todays online shopping world, this is inexcusable. We will never use Cole Hahn again and would tell others to avoid their site for any purchase.

Ordered parts on 12/31. Today is 1/7 and they still have not shipped. I contacted them to ask that they cancel the order as they have not shipped the parts. They stated that the process was too far along and they would (at some unknown time) ship the parts and that I would return them. What a joke...