Steve M.

My preference is for V-neck T shirts however this style has limited availability in NZ. Browsing on-line I came across NEXT which I knew of, having lived in the UK (nearly 30 years ago...) $44 NZD for two T's including delivery to NZ - bargain!
NEXT kept me informed as to delivery timing, updating for the effects on airline flights of the devastating cyclone Gabrielle that hit NZ. Goods duly arrived approx. 12 days after ordered on-line. All good so far.
Tried on one T - perfect fit, great quality cotton.
Tried on the 2nd T - different fit / sizing despite both being labelled "L" regular fit.
Contact NEXT on line to advise of the problem - Saturday NZ time - did not expect a reply until our Monday afternoon (UK am) - Confirmed nature of the problem and sent a picture of the two T's overlaid with a tape measure to show sizing discrepancy (this was not asked for but I supplied as courtesy).
Refund given for incorrectly sized T and advised to keep or give it away.
My son will be the beneficiary.
Absolutely faultless customer service.