Stuart T.

We ordered a Billyoh Peardrop Extra Wendy House, all very efficient with ordering and advice.
However I am now one EXTREMELY unhappy customer.
The delivery arrived 2 days earlier than advised with no warning and no one at home to receive it.
Upon unpacking the myriad of separate pieces - almost 300 bits of wood - there was no sign of instructions. After waiting in a phone Q for 30 mins, instructions were sent by email. After trying to understand them it turned out they were for a different building.
A second 30 mins in a phone Q another set of instructions emailed through, They too turned out to be for a different building!
Another 30 mins phone Q we were told that the 8'x7' Wendy House was a fairly new addition to the range and assembly instructions had not been produced yet!
We were told a manager would call the same day to resolve this issue. No one called that day or the next, after another time consuming phone Q we were told a manager would indeed phone, needless to say 3 weeks later still no contact.
After me sending email outlining the issues GBD replied saying the the Wendy House delivered was correct and the instructions sent were correct [not true] and that they would collect/refund but would charge for the collection!
The detail of the assembly problems:-
No assembly instructions available
The website indicates its easy to assemble, mainly panels- not true, the floor, roof, bunk bed, shutters, flower boxes all need assembling from many individual pieces [273 individual bits of wood, in total -almost 1,000 nails and screws!]
- some floor T&G planks badly damaged
- Roof trusses were too short, needed remaking
-floor bearers too long, needed cutting down
-wall panels different shades
-2 edging strips missing
-roof T&G, 5 planks damaged
-missing facia boards for both sides.
This was a special present for my grandaughter so doubly frustrating.
All in all I am extremely unhappy as, while I understand mistakes happen - GBD have been dismissive in their response and disinterested in trying to resolve the issues and retain the customers goodwill - they just don't appear to care.
We deliberately didn't buy the cheapest option in the market and thought having spent nearly £1000 on a Wendy House it would have been good quality and if any issues they would be addressed and resolved.
Had GBD engaged with us to address the issues in a reasonable manner I would have been satisfied and happy to give a generally positive review. Their lack of engagement and apparent dismissive response have left me disappointed, frustrated and prepared to consider legal action under the Consumer Protection Act 1987. I am, however still prepared to engage with GBD if they wish to resolve the issues in a resonable manner.