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We rented a car from HolidayCars for pickup in Cozumel and paid the full amount of the rental in advance. We had also verified that our credit card and ICBC provided full insurance coverage for the rental. When we went to pick up the car the supplier MEX Rent-a-car would not rent the car to us unless we paid an additional $300 for insurance coverage.
We reported this situation to HolidayCars and they essentially said in was our choice to buy the insurance...NOT TRUE. They have not provided any recourse...terrible customer service.
Do NOT rent from this company...you will get ripped off.
Date of experience: November 17,2023
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