Very responsive with emails but constantly stringing me along with COVID Delay excuses. It's now seven months later and still nothing. Tracking number given to me today, upon my request, but USPS does not have package yet to ship so I expect this is just another tactic to string me along again. Preorders are non refundable beyond 14 days, but nobody predicted COVID issues back when I ordered this stupid candy in January. Very unethical. I'll be submitting a request to my credit card company to reverse the charge. Oh, and my young son is very sad and disappointed over this. Shame on you.