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Stuart Weitzman is considered to be a high-end brand. It is just across the street from LV, Hermes, Chanel boutiques in Toronto The customer service is horrible. The representatives are absolutely unhelpful when you face a problem. To contact back a loyal customer takes them 14 days! They cannot resolve the issue over the phone. I have been shopping with SW since it opened its doors in Toronto.
I have never expected that I would face such unprofessionalism.
Products used:
Shoes.
I wore sandals twice, and one of the strips ripped. That is not the quality for a high-end brand. The CSR could not resolve the issue over the phone. Moreover, I was not guaranteed that the problem I have will be resolved once I’m contacted by the SW team.
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