I have rented auto from your company since around 2015. I am terribly upset regarding your customer service Host. The Host cancelled 3 hours before my trip started.
I was notified while I was at the airport. This is totally unacceptable. This is a common issue with your company. For emergency situations there is no immediate relief. WILL NEVER USE YOUR AGAIN.
I will inform my colleagues about this disaster and disappointing event. Your company is not reliable. Refund my money ASAP