SY Y.

I have never had such a bad experience purchasing something online. I placed an order back on Jan 2,2018. The item never shipped based on their estimate, so I had to send multiple emails to their customer service. More than a month later, I still didn't receive the item, but they already billed me. At that point, I can tired of dealing with their lack of customer service, so I told them to cancel my order. After disputing with the charge through my credit company twice, they finally know they can't wins this dispute, since the item was never delivered, they decided to slap me with over $1,303 in fees (restocking, restorage, shipping, etc). So I will need to dispute again (for the 3rd time) through my credit card company. And at this point, I'm looking into taking them to small claims court, because this is just ridiculous. I have never had such a terrible experience with a purchase, especially one that never got delivered! Believe me, avoid this company like it's the plague. There are plenty of other review sites with bad ratings of Design Public.