I placed an order online and got the confirmation via email. Weeks went by and the shipment notice. I called, and called and called with no response. Sent an email with no reply. Kept calling and the rep told me they were out of stock when I ordered - why wasn't I notified then - and could expect the items to arrive 2 months later. I told her I knew it wasn't her fault but I didn't think I'd ever order from container store again. She said don't then - then hung up on me!