Theresa S.’s Reviews of EbonyOnline & more

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EbonyOnline

Hair Extensions

“Manipulative Advertising”

2/8/21

I ordered units from them 2 weeks ago... my purchase was complete and I didn't have any ongoing issues until they emailed me three days after my packages were supposed to be going through processing to tell me that my items are out of stock. I'm like how in the world is it possible for me to purchase something that's entirely out of stock. So mind the readers I ordered this two weeks ahead of time because my wedding is on the 12th of February and I expected to have them here before then. These people pushed shipping back a week for me and this is the third week... I have yet to receive an update on when I should receive my package! I will never order from them again! I really feel like the only credible offering they have is the few dollars cheaper their items sell at because customer service is trash and so is the shipping process!

Tip for consumers:
They use third party delivery services which is not very smart due to delays and people making plans or setting expectations on when they should receive their items. 0 understanding is given and no responsibility whatsoever is taken!!

Products used:
Outre Wigs

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Thank you

Ebony l. – EbonyOnline Rep Over a year old

Hello Theresa,

I am sorry to hear you are very dissatisfied, we do strive to provide the best service we possibly can and I can assure you we are very upfront with our shipping policies and time frames as it is posted under
Our site as well as on the terms & conditions you must agree to prior to submitting your purchase. We highly encourage our customers to check stock prior to ordering if items are needed before a certain date.

http://www.ebonyline.com/shipping-information

Thank you for sharing your feedback.