Bought two items, refund for one received in 5 days and the second item took 15 days despite their policy suggesting 5-7 days.
Plus they deduct £20 per item for no reason
Bought two new items different size. One took 5 days to arrive the second I am still waiting on and its been 20 days. Eventually today I got a refund
They have no UK call number only one in Australia so very hard to get hold of them
Will never buy from Cettire again and suggest you also think twice