Tom H.

Registered battery for replacement on website on 11/17/2023. Received label for FedEx to return. Required Hazardous labels were NOT attached in the email, despite email saying they were. Found some label images on the web, printed and used them on the box. Despite RMA email saying take package to FedEx, FedEx said I must call for pick up. Package can not be accepted at their shipping centers. Ridgid website says email will be sent upon receipt of original battery. Two weeks after actual delivery I received acknowledgement of item receipt and "Wait for our evaluation". 3 weeks and a day later I received email "Item will be replaced. Wait for tracking information". 4 days later I received email with "Shipped, and tracking info below." There was NO tracking information in the email. 1 week later I called. Spent 1 hour and 5 minutes on hold and was told "Nothing shipped. Hold on, I'll get someone to ship it". Was told to call back in a few days. (At over 1 hour hold times?!) Finally was promised they would email me the tracking number. I'm now over 2 months since the process began and I still haven't received the replacement battery. Absolute the worst possible fulfillment process. Ridgid is or uses ttigroupna.com to manage replacements.

Registered battery for replacement on website on 11/17/2023. Received label for FedEx to return. Required Hazardous labels were NOT attached in the email, despite email saying they were. Found some label images on the web, printed and used them on the box. Despite RMA email saying take package to FedEx, FedEx said I must call for pick up. Package can not be accepted at their shipping centers. Ridgid website says email will be sent upon receipt of original battery. Two weeks after actual delivery I received acknowledgement of item receipt and "Wait for our evaluation". 3 weeks and a day later I received email "Item will be replaced. Wait for tracking information". 4 days later I received email with "Shipped, and tracking info below." There was NO tracking information in the email. 1 week later I called. Spent 1 hour and 5 minutes on hold and was told "Nothing shipped. Hold on, I'll get someone to ship it". Was told to call back in a few days. (At over 1 hour hold times?!) Finally was promised they would email me the tracking number. I'm now over 2 months since I started the process. Still waiting for receipt of replacement battery. Absolute the worst possible fulfillment process.