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I wish they would just figure it out. Tension with sellers causes tension with buyers. There are over 80 1 star reviews here, do they think buyers don't see this. 1 star on the BBB. DON'T FORGET TO REVIEW ON GOOGLE: Search Groopdealz draper utah.
I used to love selling for groopdealz, they paid within 45 days (maximum) and I didn't have to chase after them. I don't know why I still post with them, I'm hoping they figure it out and go back to how great they were before.
I have to chase to hope to get paid, I don't think this matters, they seem to ignore everything anyway. No response to ANY emails, no communication at all unless it's customer specific. They expect you to ship out in a timely manner, answer emails, be out money both in product/time/shipping but with no guarantee you're going to get paid at all.
UPDATE: I am not getting any emails from them, even sales emails as of September, go daddy has informed me that they have been blacklisted. Look on the MX Toolbox (do a google search) and type in groopdealz.com, they are a blacklisted domain.
Product looks nothing like photo on the website, they were supposed to be rose quarts set in rose gold, however the actual earrings are a clear cheap looking gem and not rose quart. This was purchased as a gift for my birthday. I was disappointed when I received it because I picked it out. Wanted this because it would match other items that I have from other vendors. I emailed their customer service and because it was past the 30 day return date there is nothing they can do. As stated, it was a gift. I would have never let my husband pay $79 for these earrings.
I WROTE A NEGATIVE REVIEW FOR THIS AND ANOTHER PRODUCT A WHILE AGO, THEY DELETE AND/OR DO NOT POST NEGATIVE REVIEWS ON THEIR SITE.
Hello Valerie,
At Moon Magic, we’re dedicated to transparency and trust. We want to hear about every customer’s experience, whether positive or negative, and we strive to make every purchase a 5-star experience. We know that the world is full of scammers and bad actors, and that’s why we verify each customer review through Yopto, a respected third party platform. You can be sure that every review we share came from a real Moon Magic customer.
While we do clearly state our 30-day warranty policy on our website, we work with each customer individually to find a solution to their issue if that time frame has passed. We stand behind our products and are dedicated to finding an equitable outcome for each shopper on a case by case basis.
Best regards,
Moon Magic
Paid for an invoice they sent me through paypal, a month later the owner contacts me via facebook messages and was rude, calling me names and is condescending. Said I paid it, a month before. This was his response: "We do a heavy amount of revenue and transactions monthly on PayPal - like 50+ a day, so unless you made us aware of it, we wouldn't have seen it" I received a receipt from paypal, so they would have as well. Continued to be rude so I blocked them, called paypal and my bank and filed claims.
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Ordered 4 shirts. A week later I had read these reviews and still hadn't received any kind of...
I have had two terrible experiences with Groopdealz. First they sent me the wrong item and...
Hi Valerie! It looks like all your emails have been replied to, including one this morning. Can you check for that in your inbox and reply at your earliest convenience? You can also email me directly at jenna@groopdealz.com.