Checked my tracking number and this is what I saw. It states to contact the seller. Ordered 11 candles from Bath and Body works and they could only replace 3. I received a credit but could not get other candles at their fantastic sale price. They are the main shipper for this company and KNEW the contents were fragile.
This is not my first problem with this shipper but from now on I will not order from anyone who uses them.