Yakoob S.

I have now called Three 8 times and been given different reasons but will not refund until my contract which I have now cancelled ends next month after final bill.
I took a phone contract last month which I was nor happy with their customer service and reception on my phone being going on for long now.
I returned the new phone and accessories om 7th received by them on 8th November. Its been over 3 weeks and till date that they have not refunded me what they charged on the cancelled contract saying it will be done next month. They sent me a bill of £38.98 when my Sim contract is for £21.
They have been charging me big amounts since September maybe more which I will check am sure they have been doing it.
I can't even access my Three account to see what these charges are billed. They updater their application to which I spoke to them so many times. I had to even change my email which they verified but to no use. They are doing this purposely to charge Customers heavy sums the money going to corrupt ones based in India. Every customer service agent has a different escuse of this billing. I feel since lots of customers leaving they maybe going BANKRUPT so misusing their system to take whatever they want ASAP.
My advice is to ger rid of this fraudulent company.
Please see attached photos of my chat with YOUTUBE agent that confirms they have not taken any payment since September yet I am billed for the same.

Three takes your money for even not asking or as I have experienced now after been with them for over 25 uears. I had 7 contracts now reduced to onlt two waiting for them to exopire to get rid of these pests from hell. Their customer service that is based in India by dumb ignorent ones promise you will coreect what they messed up but this never happens. I have called them plenty of times with the same result.
It takes you at least over half an hour to one hour just to talk to them as thier option will not let you through to talk to someone. Thier reception too is now i feel from India where the other party yo cakking or they calling you cant haer you, This has been going on for so long now - I am fed up so will soon cancell my contarct as they have not kept their part of the contract to supply me with honest service and given me false hope of sorting my problems out. They take our money but where it goes Gos only knows.
THIS IS PURE CORRUPTION FROM INDIA OR HERE!