Jessica Z.’s Reviews of MountainRoseHerbs & more

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5/1/23

Be aware they don't post expiration date on any products at all. I find out the spice powder that were 4 years old after I insist them sending me analysis report. The rest of products that not shown expired all being put in a reusable bags that anyone can open and close. Then the analysis report and bag number has no meaning since the bags are not even sealed. When I contact them for this issue and ask for free return, they lied to me that their return department is not in office and want me to wait, and threatened me to ban my account if I file claim with PayPal. Such a shady company, avoid them!

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Jessicka N. – MountainRoseHerbs Rep 5/3/23

Thank you for reaching out again, Jessica. We are sorry that our Claims & Returns Department was short-staffed when you submitted your initial inquiry. We do offer Certificates of Analysis for any product at any time. Requests for Certificates of Analysis can be requested before or after any purchase and there is no special requirement to get a hold of this information. We provide this openly. As was mentioned in our emails, chats, and phone calls, we do offer a 30-day return policy if you are, for any reason, dissatisfied with your purchase. This is the proper way for your order to be refunded. Circumnavigating this process with a chargeback goes against our return policy and can result in an account closure. We hope this helps to explain this situation a bit more. We're sorry again that you did not enjoy your experience with us and we wish you well on your herbal journey, no matter where you choose to practice it. ~Janelle