Audible FAQ | Sitejabber

Question:

I got whisper sync on a book from amazon. does that mean i signed up for audible? am i going to be charged a monthly fee? I got whisper sync on a book from amazon. does that mean i signed up for audible? am i going to be charged a monthly fee?

Answer:

Hi Debbie. Whispersync purchases usually do not enroll you into a membership. We can check your account to make sure. Email us at social-support@audible.com.

By Social S., over a year old

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Question:

It's amazing to see all the negative reviews... i can't believe they are still continuing this fraudulent business. has none of the reviewers here sued them yet?!

Answer:

Not not a clue but they refunded me all the money back they took out my back so alls good

By Sharon b. over a year old

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Question:

What are the membership offers? is there an annual fee? if i do the monthly how do you cancel? mike

Answer:

Hi Michael. We have monthly and yearly memberships that issue credits you can use towards the purchase of books. Feel free to click on the following link for more information on our plans: Http :// audible. Custhelp. Com/app/answers/detail/a_id/3762/session/L3RpbWUvMTQzMTYxODAwOS9zaWQvUHRpVDJrbW0%3D You can cancel at any time by contacting us or cancelling from your Account Details section on our site. The following link has the steps: http://audible.custhelp.com/app/answers/detail/a_id/4416/kw/cancel Feel free to reach out to us with any more questions. Thanks!

By Social S., over a year old

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Question:

Good morning, recently an order confirmation #d01-0886250-1181021 was charged to my account. i have not ever been interested or used audible Good morning, recently an order confirmation #d01-0886250-1181021 was charged to my account. i have not ever been interested or used audible

Answer:

I've had the same problem, they charge me from the US AND Australia so I can't even cancel cos no access to these sites. If you manage to contact them, they should refund you

By Cedric T. over a year old

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Question:

In addition to the $14.95 per month, if i take the 30-day free offer, am i obliged to buy at least one book each month? In addition to the $14.95 per month, if i take the 30-day free offer, am i obliged to buy at least one book each month?

Answer:

Hey Charles, this is Audible Social Support. With the Gold Monthly membership for $14.95 per month, you're able to roll over 6 book credits at a time so there's no rush to use them each month. If you need a break at any time, you have the option of placing your account on hold, or Hiatus, for up to 3 months where you're not billed, do not receive additional credits, but have full access to your stored credits, books, 30% discount, sales and Great Listen Guarantee. Hope this helps. Please let us know if there's anything else we can assist with. Take care.

By Social S., over a year old

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Question:

Once i get my free book at the start does it charge me 7.99 a month? Once i get my free book at the start does it charge me 7.99 a month?

Answer:

They charge you $15 and you ven charge other cards on the account like thieves.

By Jess g. over a year old

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Question:

Yes. i just found out i have been charged for months. i have never used it. how do i get my money back. i feel that his is a scam! shame on amazon! Yes. i just found out i have been charged for months. i have never used it. how do i get my money back. i feel that his is a scam! shame on amazon!

Answer:

Hi Janis.We would like to help look into the charges for you. Please email us at social-support@audible.com.

By Social S., over a year old

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Question:

I've been thinking about a subscription, but the negative reviews on sitejabber scare me. should they? I've been thinking about a subscription, but the negative reviews on sitejabber scare me. should they?

Answer:

Hey, Philip, we understand your concern, but, we feel you should give the service a try for yourself. Everyone will have a different outlook, though we try our best to offer a consistent service and user experience. If you'd like to begin with a trial, start at adbl.co/freetrial. Just keep in mind that the trial will roll into the $14.95 Gold Monthly membership unless canceled before the 30 days expire. You may cancel online, anytime, here: adbl.co/cancel. We hope this inspires good will and entices you to listen to your first book with us. If you have any additional questions, please feel free to reach us at social-support@audible.com. Thanks!

By Social S., over a year old

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Question:

I am getting ready to cancel my membership because all my books are sent to my daughter's device! i have purchased many books and have no way to get them onto my device or into my account. i don't mind sharing, but i'd like to read my own books!! I am getting ready to cancel my membership because all my books are sent to my daughter's device! i have purchased many books and have no way to get them onto my device or into my account. i don't mind sharing, but i'd like to read my own books!!

Answer:

Hi Kathy. We'd like to help you get your books on your device. Please email us at social-support@audible.com.

By Social S., over a year old

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Question:

I've cancelled my membership 3 times and continue to be charged. i need to get a refund because i haven't used this service in months. I've cancelled my membership 3 times and continue to be charged. i need to get a refund because i haven't used this service in months.

Answer:

Hi D M. We are sorry about this experience. We will be happy to check your account in regard to the refund. Please email us at social-support@audible.com.

By Social S., over a year old

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Audible Questions & Answers

I got whisper sync on a book from amazon. does that mean i signed up for audible? am i going to be charged a monthly fee? I got whisper sync on a book from amazon. does that mean i signed up for audible? am i going to be charged a monthly fee?

It's amazing to see all the negative reviews... i can't believe they are still continuing this fraudulent business. has none of the reviewers here sued them yet?!

What are the membership offers? is there an annual fee? if i do the monthly how do you cancel? mike

Good morning, recently an order confirmation #d01-0886250-1181021 was charged to my account. i have not ever been interested or used audible Good morning, recently an order confirmation #d01-0886250-1181021 was charged to my account. i have not ever been interested or used audible

In addition to the $14.95 per month, if i take the 30-day free offer, am i obliged to buy at least one book each month? In addition to the $14.95 per month, if i take the 30-day free offer, am i obliged to buy at least one book each month?

Once i get my free book at the start does it charge me 7.99 a month? Once i get my free book at the start does it charge me 7.99 a month?

Yes. i just found out i have been charged for months. i have never used it. how do i get my money back. i feel that his is a scam! shame on amazon! Yes. i just found out i have been charged for months. i have never used it. how do i get my money back. i feel that his is a scam! shame on amazon!

I've been thinking about a subscription, but the negative reviews on sitejabber scare me. should they? I've been thinking about a subscription, but the negative reviews on sitejabber scare me. should they?

I've cancelled my membership 3 times and continue to be charged. i need to get a refund because i haven't used this service in months. I've cancelled my membership 3 times and continue to be charged. i need to get a refund because i haven't used this service in months.

Can’t see your question? Ask to get answers from the Audible staff and other customers.

Audible Questions & Answers

I got whisper sync on a book from amazon. does that mean i signed up for audible? am i going to be charged a monthly fee? I got whisper sync on a book from amazon. does that mean i signed up for audible? am i going to be charged a monthly fee?

What are the membership offers? is there an annual fee? if i do the monthly how do you cancel? mike What are the membership offers? is there an annual fee? if i do the monthly how do you cancel? mike

Good morning, recently an order confirmation #d01-0886250-1181021 was charged to my account. i have not ever been interested or used audible Good morning, recently an order confirmation #d01-0886250-1181021 was charged to my account. i have not ever been interested or used audible

In addition to the $14.95 per month, if i take the 30-day free offer, am i obliged to buy at least one book each month? In addition to the $14.95 per month, if i take the 30-day free offer, am i obliged to buy at least one book each month?

Once i get my free book at the start does it charge me 7.99 a month? Once i get my free book at the start does it charge me 7.99 a month?

Yes. i just found out i have been charged for months. i have never used it. how do i get my money back. i feel that his is a scam! shame on amazon! Yes. i just found out i have been charged for months. i have never used it. how do i get my money back. i feel that his is a scam! shame on amazon!

I've been thinking about a subscription, but the negative reviews on sitejabber scare me. should they? I've been thinking about a subscription, but the negative reviews on sitejabber scare me. should they?

I've cancelled my membership 3 times and continue to be charged. i need to get a refund because i haven't used this service in months. I've cancelled my membership 3 times and continue to be charged. i need to get a refund because i haven't used this service in months.

Can’t see your question? Ask to get answers from the Audible staff and other customers.

What are the membership offers? is there an annual fee? if i do the monthly how do you cancel? mike