Hi Elaine,

Thank you so much for getting a trial kit, and for reaching out to us about your concerns. We're really grateful for the chance to clarify, so thanks for bringing this up. We understand that not every last customer is going to have a perfect experience, but that doesn't mean we aren't aiming for that. We take customer very seriously -- we deal with every single issue brought to us by every customer to ensure that they're happy. We work hard to find resolutions that work for each person and solve each unique situation.

We've made a lot of friends in the media, and can assure you that our reputation is a key part of maintaining those relationships. You can check out our blog post here to find out what they have to say about us: http://blog.everydayhappy.com/2015/09/23/everydayhappy-in-the-news/

As for cancelling your account, we can certainly take care of that for you. Please send us a direct message here with your order number so we can find you in our system and take care of that for you.

If you have any more questions, or want any more info, please do let us know! We're always happy to help.

All our best,

The EverydayHappy Team

I tried contacting the customer support through email and got a response saying it would be 3-5 days, my card was already charged which of course I grabbed the card connected to my propay account and they won't let you cancel the transaction once it has started processing. I am receiving emails saying that they are holding my baby supplies because I forgot my free trial kit like I hadn't finished the transaction even though they charged me. I have to try to call them just hope that it can be accomplished in under 20 minutes as that is all the time on my phone. Wish I had looked the company up before I entered my info, its my business account not my personal account.