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Moose R Us Questions & Answers

39 reviews
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Here’s what consumers have asked with answers from Moose R Us staff and previous consumers.

6 questions answered
83% answered in 1 day
Question:

Too bad this "customer" didn't tell the whole story. from an employee with inside information buyer "claims" an item was missing from package. according to endicia postage service, the weight of the package to the exact ounce proves order was shipped complete. then buyer claims an item arrived broken-when asked to please provide a picture for insurance purposes (standard procedure that our insurer requires), this buyer was "offended" and that claims their "integrity was challenged". buyer was offered a solution of two free chairs and also a refund-both of which were met with more threats to us as a business. thank goodness both sides can be heard.

Answer:

I completely agree with company. All info is listed under frequently asked questions on the web site. It's straightforward. For their insurance purposes they need pictures and such. This isn't a large company. I'm assuming it's small and their procedures differ from larger ones. I had no issues with this company and I'm glad I ignored the negative reviews which are the same negative reviews I notice on every site. I highly recommend this company.

By Janene O.
See more answers (2)
Question:

How easy is it to get a hold of customer service at moose r us?

Answer:

I emailed with a question and it was answered promptly.

By Janene O.
Question:

Can you share a success story using moose r us?

Answer:

Yes I've dealt with Kim and she is professional. She took the time out to thank me when I sent her pics of my purchases up in my home.

By Janene O.
Question:

What made you choose moose r us over similar businesses?

Answer:

Authentic Wildlife art and authentic Indian art. No fakes.

By Janene O.
Question:

Answer:

I'm sure there is as with any company but I found authentic Indian art here not faux Indian art.

By Janene O.
Question:

Is moose r us a scam or a legit company?

Answer:

It is a legit company. I had a very positive experience. Just read procedures for returns and such. All listed under frequency asked questions on their site

By Janene O.
Question:

Hi, hello, just a quick question! is the fur you use for the tails and such from a non-cruelty farm?

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Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?

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