Here’s what consumers have asked with answers from RedBoxSoftware staff and previous consumers.
David Hoppe, you have already bee refunded. And the chat support is available as indicated by the green chat icon on the right panel.
The answer is simple. You didn't read the reviews prior to purchasing. This site is a total scam. They string you along until your 30 days is up on your invalid software. I suggest you write it off and report them to the better business bureau and the Attorney General. Maybe enough complaints will prompt someone to shut them down or even try to prosecute them.