U-Haul Questions & Answers

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Here’s what consumers have asked with answers from U-Haul staff and previous consumers.

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Question:

What made you choose u-haul over similar businesses? What made you choose u-haul over similar businesses?

Answer:

Thought it would be cheaper but worst experience ever and they stole lots of $ from me.

By Tasha C. over a year old

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Question:

Is u-haul a scam or a legit company? Is u-haul a scam or a legit company?

Answer:

UHAUL IS CHEATING PEOPLE OUT OF THERE MONEY. OVER CHARGES BY CHEATING YOU. There equipment clearly stated rent me $19.99per day. Not $109. Or $126.61. Per day.

By Chien N. over a year old

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Question:

How easy is it to get a hold of customer service at u-haul? How easy is it to get a hold of customer service at u-haul?

Answer:

I did a complaint online and then called but with the same result, they couldn't find me in their system. I need to wait 24 to 72 hours for the manager to investigate.

By Elizabeth D. on 10/8/23

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Question:

Why ppl say uhaul is all that when i had the worse 19 most ? i'm no liar,but i think some reviews are fake. true or false? Why ppl say uhaul is all that when i had the worse 19 most ? i'm no liar,but i think some reviews are fake. true or false?

Answer:

From my experience I've noticed uhaul only allows you to review the pickup and dropped location and generally where I am at least, those folks are great and helpful. The huge conglomerate running the show is at fault but there seems to be no way to easily review them specifically. They screwed me too and I wondered the same. Maybe some folks had a positive experience but I believe you are correct. Negative reviews are definitely being screened out. Sorry you had a crappy move too.

By M B. on 11/18/23

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Question:

If your uhaul vans and equipment states $19.99 per day. and customers are being charged $126.61 per day. that's false advertisement. If your uhaul vans and equipment states $19.99 per day. and customers are being charged $126.61 per day. that's false advertisement.

Answer:

Scammy. Just try leaving a negative review for uhaul itself (not the little mom n pop pickup/dropouts the big company responsible for the bull)...it's impossible

By M B. on 11/18/23

Question:

02-19-14 receipt is inconsistent, 43¢ km x 159 km is 68.27. charged.69¢ a km 109.71… 19.95 x2days =39.98 not 4days=79.80.overcharged $85.89

Typical questions asked:

How long does shipping take?
What is the return policy?
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U-Haul Questions & Answers

What made you choose u-haul over similar businesses? What made you choose u-haul over similar businesses?

Is u-haul a scam or a legit company? Is u-haul a scam or a legit company?

How easy is it to get a hold of customer service at u-haul? How easy is it to get a hold of customer service at u-haul?

Why ppl say uhaul is all that when i had the worse 19 most ? i'm no liar,but i think some reviews are fake. true or false? Why ppl say uhaul is all that when i had the worse 19 most ? i'm no liar,but i think some reviews are fake. true or false?

If your uhaul vans and equipment states $19.99 per day. and customers are being charged $126.61 per day. that's false advertisement. If your uhaul vans and equipment states $19.99 per day. and customers are being charged $126.61 per day. that's false advertisement.

02-19-14 receipt is inconsistent, 43¢ km x 159 km is 68.27. charged.69¢ a km 109.71… 19.95 x2days =39.98 not 4days=79.80.overcharged $85.89

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