Weilai Concept

After waiting 2 months for a wardrobe delivery,the wardrobe fitter supplied by the company, stated that the roof of the wardrobe was bent,scratched and warped and could not be fitted.He took pics and stated the company will be in touch.
4 weeks on, the company wants more pics of 3 boxes of heavy wardrobe units stating that they can rectify the issue.No replies to my requests for a refund,absolutely unprofessional poor service, avoid at all costs.
Let's see what the small claims court says about this infringement of customer rights.
Chinese company that supplies poor quality furniture and poor service,avoid!

Ordered 2 chairs as decoration for the new house. They are comfortable and match my home. And the communication with Weilai was also very smooth! Would recommend.

Bought coffee table & TV stand. Only coffee table delivered and TV stand was cancelled. They have not returned the full money as they have found the issue with free gift item. Most unprofessional, no customer service and no regret of fulfilling the order. Total waste of time. Be aware as most orders shipped from abroad and not guarantee of delivery.

We ordered two sofas in December from weilai and the customer support there was great. Delivery arrived a couple of weeks ago, very pleased with the service and the sofas are beautiful. Just ordered an extra chair and footstool online and the process was equally smooth and hastle free, thoroughly recommend Loaf if you are looking for cool, comfortable furniture and great customer service.

It was so lovely to receive a cute email thanking me for my purchase. My shoe cabinet arrived in approximately a week! There are some leftover marks on the cabinet, it would be good for you to check the item thoroughly before sending, I also am aware this is a manufacturer issue too. Other than that the item is good (not worth sending back over) and delivery was fast. Thank you so much.

Massively delayed delivery, terrible returned goods packaging, total deniability unless the credit card fraud team were involved then horrific and threatening customer service. Be warned.

Product was described and priced as 'real leather' was plastic.

I brought a Sofa, and it is of outstanding quality, as I had anticipated.
Will last me a lifetime, in my opinion. The online ordering process was fantastic, but I later changed my mind and desired another colour this was not a problem.
Good service overall. Happy with my purchases. The sofa has lasted a long time and is of good quality.

I had an issue with a dining table I purchased from Weilai Concept. Amy handled it quickly and efficiently. Quality furniture, expert delivery, and assembly services. I couldn't have asked for a better experience. I adore the dining set! I highly recommend them as a company.

I ordered this tv unit as mine was too small for my new tv.
It was really well packaged and heavy.
As i was unpacking it, i thought omg how am i going to know what goes were, but every peice and screw was labled and easy to follow.
I put it together myself and found it easy enough, and im a flat pack virgin.
I would 100% recomend and i would buy this brand again.

Absolutely chuffed with this Gabriel 2 Seater Sofa Bed from Weilai Concept, I am! It's a real space-saver, perfect for my little flat. Came all snug and well-packed, not a scratch on it. And blimey, the quality for the price? It's a right bargain, couldn't be happier!

I recently upgraded my space with the Tandy Dressing Table from Weilai Concept, and it's truly transformed my mornings! The elegant design speaks volumes about its refined aesthetics, while the practical layout—with its ample storage options—keeps all my essentials organized and within reach. The quality is evident in the sturdy build and the smooth, luxe finish of the wood. What's more, the mirror offers the perfect perspective, making my beauty routines a delightful experience. This piece isn't just furniture; it's a slice of luxury that resonates with my style!

Ordered a chair but immediately cancelled after reading other reviews. Despite sending them fifteen e mails informing them it was cancelled and would be rejected if they tried to deliver they totally ignored my e mails. Got message from Yodel saying they would deliver on Sunday 15th October they didn't, however they delivered a badly damaged cardboard box to a neighbour who was unaware that I had cancelled the order. So BEWARE this company will take your money and give nothing back. The box has Chinese writing all over it so nothing of quality. Photo doesn't show worst damage. Weilai probably pronounced WE LIE

The midnight blue velvet armchair has been an absolute showstopper in my home. The elegance, the plush comfort, and the rich, deep blue color... it's simply a masterpiece. I love how it adds a pop of color and a touch of luxury to my living room. The material is very high quality and easy to clean, which is a blessing with two young kids around. It has become everyone's favorite seat in the house, whether we are entertaining guests, reading, or simply relaxing."

This company is writing its own reviews. It is nothing less than a scam.

They got £2,300- out of me yesterday for a sofa they guaranteed express delivery would arrive by the 8th May 2023.

The confirmation email states delivery 9July 2023.

I have cancelled my order and had to report it to Mastercard but I have no doubt that I will have problems getting my money back.

Please take the negative reviews as factual warnings and do not become another victim.

I placed an order for a shoe rack bench that I saw on their website. I then read reviews & panicked because I read about some of the horror stories from other customers. So 5 min after placing my order, I emailed them & asked them to cancel my order before anything was shipped.

Amy replied the following morning & said that she would cancel my order & that my full refund would be processed. I can happily say that I have since received my refund so I am pleased with their customer service.

I can't speak on the quality of the items as I was to scared to proceed but they were friendly & helped cancel my order which is all I needed.

The engineering behind this sofa is equally impressive. It's equipped with smart features like built-in USB chargers and reclining capabilities that make it an oasis for relaxation and convenience. Movie nights and reading marathons have taken on a whole new level of enjoyment thanks to this sofa.

The ergonomics of this chair are worth noting as well. It's thoughtfully designed to provide optimal support for my back, making it an ideal choice for extended periods of sitting. Whether I'm working from home or enjoying a leisurely evening, this chair keeps me comfortable and pain-free.

Excellent products quality, fast delivery, great value for money.

Good furniture is very good and suitable for the intended use. Easy to order, very fast delivery, and easy to assemble. Highly recommended.

Apalling company, advertising products as 'in stock' and then giving multiple excuses for 10 week delays.
Ordered 4 chairs, delivered in 2 batches. 2 sets of legs are missing and they are refusing to resolve.
If you have similar problems, I suggest you contact Trading Standards (who are already aware), request chargeback from your bank AND send details of your experience to the BBC pro gramme Rip Off Britain to investigate as they need to be exposed.

I recently purchased a table that has completely transformed my home, and I can't wait to share my experience with you. This table is far from your ordinary piece of furniture; it's a true game-changer in the world of interior design.

Very pleased with this product. It is well built, stylish and very practical. I'm also very pleased with the delivery and installation.

Good company always there every step of the way to help! Excellent customer service and brilliant delivery service will deffo order again