Anastasia F.

I placed my order on their website and clicked Process Order. Received the message Error, transaction could not be processed, and the error number. The error was stating that the promo code I entered was invalid. I redid the order and tried to process that order. When I clicked Process Order, I again received another Error message stating that my transaction could not be completed. I assumed that there is a glitch on their website and gave up, thinking I will go and buy the stuff at Sephora. And then surprise - surprise! I receive two emails stating that both of my orders have been shipped! Wow, I didn't know they work at 11 pm and ship orders in a matter of 10 minutes. I e-mailed the company right away to ask them to cancel one of the orders since it was exactly the same order. I received a reply next day stating that they cannot cancel any of my orders as they have already been shipped - Really? They told me not to worry and that I can simply return the order by not accepting the delivery or bringing and returning it for free at Post Canada. Well, guess what, I couldn't not accept the delivery, because it was placed in my community mailbox :) And when I went to return it at Post Canada, they asked me to pay 20$ shipping fee. Really? What about the free return? So, I decided to keep the order and gift it to someone. This was my first and last experience ordering from Lise Watier.