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Although initial email said I had a guaranteed booking the voucher they send 2 days prior snuck in new terms about a 2 hour pickup time from noon for my flight that got in at 630pm. They canceled my reservation and denied a car to me, my baby, husband, sister and 2 nephews. The 6 of us had to hustle exhausted around the airport and find a new car rental for twice as much. Those people treated us like humans though wisecars/priceless was shameful. Beware - if it looks too good to be true it is in this case! I had a "guaranteed booking with protection package" ha- lies.
Tip for consumers:
Just awful
Products used:
They refused to help me
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I've concluded an online transaction with Wisecars, I've paid and received a confirmation with...
Dear Cathie,
We sincerely apologize for the inconvenience you experienced during your recent rental booking. However, upon reviewing the details of your reservation, it appears that you selected 12pm as the pick-up time when making the booking. Additionally, you agreed to the terms and conditions provided by the supplier, which stipulate a two-hour window for honoring reservations.
We understand that your flight arrived later than the initially selected pick-up time, but unfortunately, you did not inform us of this delay beforehand. Once a booking is made and terms are agreed upon, they cannot be changed, as they are set by the supplier. The information about the 2 hour grace period was included in the terms and conditions when you originally made the booking in December. While we regret any misunderstanding, our ability to intervene is limited once the pick-up time has passed.
Regarding the protection package you purchased, it indeed offers flexibility for cancellations or modifications up to two hours before the pick-up time. Had we been informed of your delayed arrival before 12pm, we would have been able to assist you in adjusting your reservation accordingly.
We sincerely apologize for any confusion or disappointment caused by the discrepancy between the initial confirmation and the voucher details. It was not our intention to mislead or inconvenience you in any way. Your feedback is valuable to us, and we appreciate your understanding of the situation.
Kind regards,
Rachel from Wisecars